We do service design: that means clarity making, and a lot of acton learning

We untangle complexity

We do user research, usability reseach for services or software, we analyse services and run interviews, then we collect everything in a report. Some clients need to solve a problem: in those cases we help to gain clariy about what’s going on, ans find a way to solve it. Like consultancy, but holistic.

We share knowledge

Some other clients already knows what the problem is, or they just want to explore new opportunities and look forward: in those cases we help to perform in a better way everything you want to do.

We can facilitate your events,  clarify your communication, design materials, organise events or training course for your collaborators.

knowledge sharing – spread the word

clarity making – untangle the complexity

action learning – hands- on knowledge

Our services

Learn and share

Design Training

Formazione in aula per aziende o gruppi sulle discipline legate alla progettazione incentrata sull’utente (Service Design/UX Design/Design Thinking/UI design per sviluppatori web) Discover more about our training

Format and event design

Do you want to organise an event, but don't know where to start? From Open Innovation to codesign to service jam to hackathons, we help you craft the right format, from overall aspects to fine details

Facilitation and mentoring

Moderazione di tavoli di lavoro, conduzione e facilitazione di gruppi di lavoro

Design clinic

Formazione in aula per aziende o gruppi sulle discipline legate alla progettazione incentrata sull’utente (Service Design/UX Design/Design Thinking/UI design per sviluppatori web) Discover more about our training

Service Analysis

Mappatura dei servizi, individuazione dei problem/colli di bottiglia, reportistica e consulenza progettuale su azioni migliorative

Qualitative research

Ricerca sul campo, osservazione contestuale, progettazine e conduzione di interviste e raccolta dati

Design coaching

Ri-progettazione dei servizi insieme al personale interno, formazione on the job

Design consultancy

Ri-progettazione dei servizi insieme al personale interno, formazione on the job

Some clients